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Nationwide Building Society
Financial Ombudsman decision DRN-4884929 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Tue Apr 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Identity checks and access
In the Ombudsman’s words
Mrs W complains that Nationwide Building Society did not remove her ex-partner from a joint account when they should have doneAccount closed or refused
she received a text message from her ex-husband... informing her he’d received a number of text messages from Nationwide which confirmed her account balancesIdentity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4884929.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.