Barclays Bank UK PLC

Financial Ombudsman decision DRN-4884903 Upheld

Upheldoutcome, as published by the Ombudsman

£17,097redress stated in the decision

Sun Dec 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

Barclays has offered to refund all of the money that was withdrawn from Mr R’s account since June 2021. It’s unclear what happened to the money that was in Mr R’s account and whether or not the payments were to fraudsters.APP scam refund refused

Barclays finally closed it in September 2023 as Mr R no longer lived in the UK. That was a decision that Barclays took at a high level and wasn’t specific to Mr R.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4884903.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.