MONZO BANK LIMITED
Financial Ombudsman decision DRN-4884308 Upheld
Upheldoutcome, as published by the Ombudsman
£70redress stated in the decision
Mon Oct 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Monzo wrote to Mrs I in October 2023 to say it had decided it was closing her bank accountAccount closed or refused
There’s been occasions where Mrs I hasn’t received the best customer service from Monzo.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4884308.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.