Lloyds Bank PLC

Financial Ombudsman decision DRN-4884275 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Sep 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Mr A and Mrs A discovered their account had also been blocked and they were unable to make any payments or withdrawals.Funds blocked or frozen

Mr A and Mrs A complain Lloyds Bank PLC (“Lloyds”) have not completed a sufficient investigation into how fraud was able to take place on their account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4884275.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.