Santander UK Plc
Financial Ombudsman decision DRN-4880195 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Sep 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Mr C complains that Santander UK Plc refused to offer him a new mortgage product because he was in arrears and the mortgage term had ended.Interest and rates
Did Santander act fairly in refusing a further mortgage product to Mr C?Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4880195.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.