Starling Bank Limited

Financial Ombudsman decision DRN-4879217 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction

In the Ombudsman’s words

Mr and Mrs M on behalf of a limited company which I will call company A complains that Starling Bank debited approximately £8,600 which Mr and Mrs M said were not made or otherwise authorised by them or company A.Unauthorised transaction

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4879217.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.