Bank of Scotland Plc

Financial Ombudsman decision DRN-4878828 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold

In the Ombudsman’s words

Mrs P complains about Bank of Scotland plc trading as Halifax (“Bank of Scotland”)’s response to a claim she made under Section 75 of the Consumer Credit Act in relation to a solar panel system (“the system”).Product mis-sold

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4878828.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.