HSBC UK Bank Plc
Financial Ombudsman decision DRN-4878725 Upheld
Upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Thu Oct 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
The account was blocked and all access terminated to prevent the fraudster from regaining access to the account.Funds blocked or frozen
Ms P was left unhappy with how HSBC handled her complaint and brought it to the Financial Ombudsman Service for an independent reviewComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4878725.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.