Barclays Bank UK PLC

Financial Ombudsman decision DRN-4878034 Upheld

Upheldoutcome, as published by the Ombudsman

£605redress stated in the decision

Thu Jul 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Payment delayed or failed

In the Ombudsman’s words

Barclays raised a chargeback in relation to the third payment that went to the holiday companyCard dispute or chargeback

Barclays also reversed one of its refunds – which had been for £605.17 – and as a result his account not only went overdrawnPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4878034.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.