MONZO BANK LIMITED
Financial Ombudsman decision DRN-4876437 Upheld
Upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Fri Aug 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Support for vulnerable customers
In the Ombudsman’s words
Monzo has said that it needed more information before it could make a successful chargeback claim on her behalf.Card dispute or chargeback
Miss R used the word vulnerable several times, she was struggling with ‘some thoughts’ and that she needed to talk to someone urgently.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4876437.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.