HSBC UK Bank Plc
Financial Ombudsman decision DRN-4876231 Upheld
Upheldoutcome, as published by the Ombudsman
£16,358redress stated in the decision
Fri Jul 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
The complaint Mr and Mrs B complain about what happened when they applied to HSBC UK Bank Plc trading as first direct (“fd”) for a mortgage. They said fd withdrew their offerMortgage administration
fd accepted its initial response to the solicitor’s query about the covenant wasn’t clear, and it apologised for that.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4876231.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.