Metro Bank PLC

Financial Ombudsman decision DRN-4875036 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Metro restricted Mr A’s account on 8 February 2024Funds blocked or frozen

Metro should have raised a complaint after it received Mr A’s email of 8 February 2024Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4875036.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.