Santander UK Plc
Financial Ombudsman decision DRN-4874954 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Nov 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Unauthorised transaction
In the Ombudsman’s words
Santander concluded that Mr H was himself responsible and declined to make a refund of the remaining disputed transaction.APP scam refund refused
G complains that Santander UK Plc failed to refund transactions they didn’t recognise.Unauthorised transaction
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4874954.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.