Oakbrook Finance Limited

Financial Ombudsman decision DRN-4873972 Not upheld

Not upheldoutcome, as published by the Ombudsman

£274redress stated in the decision

Wed Nov 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Miss B complains that Oakbrook Finance Limited, trading as Likely Loans, sold her debt and has reported incorrect markers on her credit file.Credit file reporting

Miss B has told us the effect this complaint has had on her when she was financially vulnerable, so I’m pleased Oakbrook has recognised its customer service failings.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4873972.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.