Starling Bank Limited

Financial Ombudsman decision DRN-4873899 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Aug 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

wrongly refused to remove restrictions on L’s bank accountFunds blocked or frozen

It acknowledged that it had given poor service to Mr H, in that it had failed to call him back as promised.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4873899.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.