Barclays Bank UK PLC

Financial Ombudsman decision DRN-4872129 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Jul 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

failed to help obtain a chargeback following non receipt of a hire carCard dispute or chargeback

Barclays didn’t fully explain the charge back process to Mrs C when she visited the branch in early August 2023 and gave unhelpful adviceComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4872129.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.