Barclays Bank UK PLC

Financial Ombudsman decision DRN-4869406 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Jan 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

A company I will refer to as M complains that Barclays Bank UK PLC wrongly closed its account.Account closed or refused

Barclays has provided poor customer service. It harassed M for months leading up to the closure of the account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4869406.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.