Argos Limited

Financial Ombudsman decision DRN-4868323 Upheld

Upheldoutcome, as published by the Ombudsman

£81redress stated in the decision

Thu Sep 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

they offered to refund a further £65 plus £34.25 in interestCharges and fees

Argos explained that they had refunded the items against different balances on Mr A’s account, and in line with how they would usually refund things. After Mr A referred his complaint to this Service, however, they accepted that their explanation could have been clearerComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4868323.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.