Lloyds Bank PLC

Financial Ombudsman decision DRN-4868316 Not upheld

Not upheldoutcome, as published by the Ombudsman

£6,500redress stated in the decision

Mon Aug 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Lloyds decided it ought to refund a total of £4,100 it had charged Mr RCharges and fees

The partial settlement doesn't change the default information which will stay on your credit file for six years from when it was addedCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4868316.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.