Santander UK Plc
Financial Ombudsman decision DRN-4866976 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Aug 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Mr B and Mrs B are unhappy that Santander UK Plc closed their joint current account.Account closed or refused
Mr B and Mrs B weren’t happy that Santander had decided to close their account, so they raised a complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4866976.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.