TSB Bank plc

Financial Ombudsman decision DRN-4865291 Upheld

Upheldoutcome, as published by the Ombudsman

£5,494redress stated in the decision

Fri Aug 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

TSB subsequently conducted a review of the account and found that interest and charges had been incorrectly applied between November 2014 and December 2016Charges and fees

I don’t think it was fair for TSB to default the account. I agree with the investigator that the default should be removed.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4865291.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.