Santander UK Plc
Financial Ombudsman decision DRN-4864651 Not upheld
Not upheldoutcome, as published by the Ombudsman
£373redress stated in the decision
Wed Jun 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
The missed payment fees and the reporting to his credit file was therefore wrong and unfair and should be removed.Charges and fees
Missed payment markers were added to his credit file for June 2023 and July 2023.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4864651.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.