Bank of Scotland Plc

Financial Ombudsman decision DRN-4862937 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

complains that Bank of Scotland plc trading as Halifax (“Halifax”) have failed to refund money that he lost due to scams.APP scam refund refused

I would expect Halifax to have offered Mr G with support when he told them about his financial difficulties.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4862937.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.