HSBC UK Bank Plc
Financial Ombudsman decision DRN-4862844 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,246redress stated in the decision
Mon Mar 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
HSBC said that it was unable to raise a chargeback claim as the booking company had a no-refund policy.Card dispute or chargeback
it apologised for the incorrect information that was provided to Mrs B regarding her claim and the promised call backs that weren’t honouredService failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4862844.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.