Barclays Bank UK PLC

Financial Ombudsman decision DRN-4862755 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Oct 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Barclaycard cancelled all the cards on his accountFunds blocked or frozen

Mr N says that he received a letter from Barclaycard dated 11 April on 22 April stating that he would hear the result of his complaint by 21 April and that he received Barclaycard’s final response letter dated 13 April on 11 May 2024Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4862755.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.