MONZO BANK LIMITED
Financial Ombudsman decision DRN-4862488 Not upheld
Not upheldoutcome, as published by the Ombudsman
£135redress stated in the decision
Mon Sep 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Account closed or refused
In the Ombudsman’s words
Mr M has complained Monzo Bank Ltd lodged a fraud-related marker on the industry fraud database, CIFAS, in his name.APP scam refund refused
In 2023 Mr M was told by Monzo that they were closing his account.Account closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4862488.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.