Turney & Associates Ltd

Financial Ombudsman decision DRN-4862277 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Aug 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

Mr H and Mr Y complain that: ... T&A tried to collect its brokers fee, which it isn’t entitled to under its contract.Charges and fees

The mortgage recommended by T&A was unsuitable, and the lender prevented completion.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4862277.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.