Yorkshire Building Society

Financial Ombudsman decision DRN-4862008 Upheld

Upheldoutcome, as published by the Ombudsman

£380redress stated in the decision

Mon Oct 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

The complaint Mr and Mrs U have complained about what happened when they applied to port their mortgage with Yorkshire Building Society trading as Chelsea Building Society to a new build property they wanted to buy.Mortgage administration

Chelsea hasn’t disputed that its customer service fell short on occasion.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4862008.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.