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Financial Ombudsman decision DRN-4859986 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

failed to remind him of the date by which he needed to pay it £385.95 and £330.00 to avoid interest becoming payable by himCharges and fees

On 6 February 2024 Mr R complained to Argos Card that he shouldn’t be held liable for any interest he had been charged in respect of his December 2022 and April 2023 purchases because it had failed to advise him that the buy now pay later plans in respect of those two purchases were due to end on 21 January 2024.Complaint handling

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4859986.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.