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Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN-4858741 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

VWFS should pay Miss C the compensation as set out below, and take the necessary steps regarding any late payment marker for the missed payment which related to the fifth parking notice.Charges and fees

take the necessary steps to remove any late payment marker for the missed payment which related to the fifth parking notice.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4858741.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.