Oakwood Homeloans Limited

Financial Ombudsman decision DRN-4858590 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

The complaint was passed to me, and I issued a provisional decision which said the following.Mortgage administration

Mr P said that he had sent a new address letter to Oakwood following his move and he struggled to see how he was untraceable. He also said that he was a vulnerable adult as a result of his poor mental and physical health and had no way to pay the money back.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4858590.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.