Julian Hodge Bank Limited

Financial Ombudsman decision DRN-4858035 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Sep 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

As a result of an administrative error, Mr and Mrs N were sent an incorrect interest rate switch offer letter that wrongly confirmed an interest rate product of 3.90% for five yearsMortgage administration

Complaint-handling: Mr N is upset that Hodge’s CEO didn’t respond personally to his emails or handle the complaint himself.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4858035.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.