Nationwide Building Society

Financial Ombudsman decision DRN-4856874 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Nov 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Ms S complains that Nationwide Building Society did not allow her to add funds to her new savings bond.Mortgage administration

adds that the service she received when she complained was very poor.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4856874.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.