Santander UK Plc
Financial Ombudsman decision DRN-4854454 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Charges and fees
In the Ombudsman’s words
Miss H complained that Santander UK Plc (“Santander”) irresponsibly granted an overdraft, with the limit then increasing over time, that she couldn’t afford to repay.Irresponsible lending
She would like Santander to write off the overdraft and refund the charges.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4854454.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.