Firms › Santander UK Plc ›

Santander UK Plc

Financial Ombudsman decision DRN-4853608 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

Ms D said she asked for the account to be frozen as her ex-husband was using funds which also belonged to her.Funds blocked or frozen

Ms D says she attended branch in early 2022, and then in November 2022. During these discussions she says she was informed she could complete forms to remove her ex-husband from the account, but he would also need to complete the forms. Ms D says she was told the account could not be frozen or closed without his permission.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4853608.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.