Barclays Bank UK PLC

Financial Ombudsman decision DRN-4853523 Upheld

Upheldoutcome, as published by the Ombudsman

£450redress stated in the decision

Tue Aug 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

The complaint ... did not treat Mr C fairly when dealing with a blocked payment.Funds blocked or frozen

The bank will be familiar with FCA guidance for firms on the treatment of vulnerable customers. This makes clear that banks need to provide the same level of care given the characteristics of the customers themselves.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4853523.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.