HSBC UK Bank Plc
Financial Ombudsman decision DRN-4852955 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jul 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Charges and fees
In the Ombudsman’s words
Miss F has essentially complained that HSBC UK Bank Plc (“HSBC”) unfairly provided her with an overdraft that was unaffordable.Irresponsible lending
She also says that it continued applying charges to her overdraft even after it should have realised that she couldn’t sustainably repay it.Charges and fees
Rules cited
FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4852955.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.