Wise Payments Limited

Financial Ombudsman decision DRN-4852027 Upheld

Upheldoutcome, as published by the Ombudsman

£26,500redress stated in the decision

Thu Jul 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

Mrs H complains that Wise Payments Limited (‘Wise’) won’t refund the money she lost in a scam.APP scam refund refused

Wise blocked this transaction and sent Mrs H a notification to say her account had been closed with immediate effect.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4852027.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.