Firms › Frasers Group Financial Services Limited ›

Frasers Group Financial Services Limited

Financial Ombudsman decision DRN-4851333 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

refund interest charged on statements 61 and 62Charges and fees

compensate Miss B for the distress and inconvenience they’ve caused herComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4851333.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.