National Westminster Bank Plc

Financial Ombudsman decision DRN-4850309 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Nov 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr and Mrs C have complained National Westminster Bank plc debited them twice for a transaction of £500.82Card dispute or chargeback

They confirmed they’d call him back but after one attempt, didn’t try again.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4850309.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.