HSBC UK Bank Plc
Financial Ombudsman decision DRN-4846285 Upheld
Upheldoutcome, as published by the Ombudsman
£342redress stated in the decision
Fri Jul 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
refund of the £341.92 of payments she made after May 2023Charges and fees
HSBC’s refusal to confirm enforceability was misleadingComplaint handling
Rules cited
FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4846285.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.