Clydesdale Bank Plc
Financial Ombudsman decision DRN-4845765 Upheld
Upheldoutcome, as published by the Ombudsman
£134redress stated in the decision
Thu Jul 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
VM has upheld Mrs N’s complaint. So I don’t need to say more about the background facts or make any findings about what’s already been agreed. I’m going to focus on the question of fair redress, which seems to me to be Mrs N’s main concern now and the reason she has requested an ombudsman referral.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4845765.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.