Zopa Bank Limited
Financial Ombudsman decision DRN-4843546 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Oct 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
won’t allow him access to the fixed term saving account he holds with themFunds blocked or frozen
Mr P complained as he didn’t think Zopa hadn’t dealt with the request properly, they’d failed to give him any reason why his request to access the funds was rejectedComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4843546.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.