Curve UK Limited
Financial Ombudsman decision DRN-4843467 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Dec 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr P complains about how Curve UK Limited conducted his chargeback dispute about a car service.Card dispute or chargeback
Curve acknowledged that it had inadvertently failed to respond to his messages in October and November 2023, apologised, and paid him £100.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4843467.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.