Barclays Bank UK PLC

Financial Ombudsman decision DRN-4843214 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed Oct 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused

In the Ombudsman’s words

Mr M complains Barclays Bank UK PLC (“Barclays”) closed his accounts, including a Help-To-Buy ISA (H2B), without notice nor explanation.Account closed or refused

Rules cited

Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4843214.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.