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CNM The College of Naturopathic Medicine Limited
Financial Ombudsman decision DRN-4841980 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jul 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
CNM later accepted that the direct debit (i.e. a new credit agreement for the second year’s course fees) had not been set up due to human error on their part.Service failure
Rules cited
Financial Services and Markets Act 2000
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4841980.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.