Leeds Building Society

Financial Ombudsman decision DRN-4841668 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Oct 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

They say they were given misleading information by LBS about the amount they were required to pay towards their mortgage arrears.Treatment in financial difficulty

Mr P and Miss P’s complaint is about their mortgage with Leeds Building Society (LBS).Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4841668.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.