Santander UK Plc
Financial Ombudsman decision DRN-4841557 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Fri Jun 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
dispute over a large payment for airline tickets made on his credit cardCard dispute or chargeback
poor service during the claims process, especially in providing unclear or incorrect information to Mr RComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4841557.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.