Bank of Scotland Plc

Financial Ombudsman decision DRN-4840790 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Fri Jul 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

I consider that Bank of Scotland should pay Mr A £750 to apologise for the distress it caused to him.Complaint handling

Overall, it considers that it fell short in the service it provided to Mr A.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4840790.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.