Nationwide Building Society

Financial Ombudsman decision DRN-4836520 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Wed Oct 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

The complaint Mrs G complains about the service she received from Nationwide Building Society (“Nationwide”) when trying to open an account.Account closed or refused

She said its response to the complaint was dishonest, as her attorney had been told that they could open the account in person.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4836520.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.